At The Lavelle Art Gallery we make every effort to ensure your purchase reaches you quickly, safely and efficiently. We endeavour to dispatch all orders as quickly as possible, however we do ask for your patience during busy periods. Every package is tailor made for each individual painting or art product. We have a 100% success rate with our delivery service.
You should expect to receive your delivery within 2-3 working days from the date your order has been dispatched (only for orders in Ireland). Please allow 3–5 working days for orders to the UK and EU. Parcels to the United States take 7 – 10 working days. Postage is based on weight and charged at cost. All parcels are fully insured. The Lavelle Art Gallery cannot accept responsibility for delays in delivery times that are caused by external influences such as national and international public holidays and postal strikes.
We can ship all of our products. Postage and packaging is based on weight and size and is charged at cost. We will provide you with an exact postage price for your painting once we have made contact.
After leaving the store all goods are insured by our forwarder against damage, if you do receive damaged goods, please retain all relevant documentation so that an insurance claim can be made against the forwarder’s insurers. If you receive a battered parcel, note the fact on the delivery note, even before you open the package to examine the contents. Please report any damages to The Lavelle Art Gallery within 24 hours.
The customer must contact firstname.lastname@example.org within 48 hours of receiving the order with an explanation or reason for the return.
The order must be returned to the shop within 7 days of purchase.
Returns and exchanges are only accepted on items in perfect condition.
Ship returned items insured and with the packaging securely wrapped. Shipping cost is non refundable. We cannot accept responsibility for reimbursement or compensation of lost packages. We reserve the right not to accept returns or exchanges if the above conditions are not adhered to.
Please note that the cost of returning the item is the responsibility of the customer
Please note that payment for returning the item is down to you and is your responsibility until it reaches us. Therefore we strongly recommend that you use a recorded delivery service and you obtain proof of posting. When we have checked the items returned and are satisfied that the returns policy has been adhered to we will refund your payment for the item in full within the next 3/4 working days to the original card used to purchase the goods.