The customer must contact firstname.lastname@example.org within 48 hours of receiving the order with an explanation or reason for the return.
The order must be returned to the shop within 7 days of purchase.
Returns and exchanges are only accepted on items in perfect condition.
Ship returned items insured and with the packaging securely wrapped. Shipping cost is non refundable. We cannot accept responsibility for reimbursement or compensation of lost packages. We reserve the right not to accept returns or exchanges if the above conditions are not adhered to.
Please note that the cost of returning the item is the responsibility of the customer
Please note that payment for returning the item is down to you and is your responsibility until it reaches us. Therefore we strongly recommend that you use a recorded delivery service and you obtain proof of posting. When we have checked the items returned and are satisfied that the returns policy has been adhered to we will refund your payment for the item in full within the next 3/4 working days to the original card used to purchase the good